QUESTIONS & ANSWERS

For all your questions regarding products, postage and returns

Yes. We accept returns or exchanges on unworn items within 14 days of receiving your order.

Items must be:

If an item does not meet these conditions we may not be able to process the return.

For hygiene reasons we cannot accept returns on:

Unless the item is faulty.

If you receive a faulty or damaged item please contact us within 7 days of receiving your order.

We will organise a replacement or refund as quickly as possible.

Refunds are provided for faulty or damaged items only.

For change of mind or sizing issues we offer exchanges or store credit.

To organise a return please email:

Include:

We will reply with instructions for returning the item.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Once we receive your returned item please allow 3–5 business days for inspection and processing.

You will receive confirmation once your exchange, refund or store credit has been completed.

Orders are processed quickly, so changes or cancellations may not always be possible.

If you need to make a change please contact info@northbrotherfitness.com as soon as possible and we will do our best to assist.

Yes. Local pickup from North Brother Fitness may be available if selected at checkout.

You will receive a notification once your order is ready for collection.

Yes, we ship Australia-wide.

Shipping costs will be calculated at checkout based on your location.

Please check our size guide before ordering.

If your item doesn’t fit, you can return it within the return period for an exchange or store credit.

For any questions about your order please contact:

Our team will get back to you as soon as possible.